About Our Taxi Service

Learn about our journey, mission, and the team behind India's most reliable taxi service.

Our Story

Founded in 2010, we started with just 5 taxis in Mumbai. Our founder, Raj Patel, envisioned a taxi service that combined traditional reliability with modern technology.

As smartphone usage grew across India, we launched our mobile app in 2015, allowing customers to book rides with just a few taps. This technological advancement, coupled with our commitment to quality service, helped us expand rapidly.

Today, we operate in over 20 cities across India with a fleet of more than 10,000 vehicles, serving millions of customers annually. Despite our growth, we remain committed to our core values of safety, reliability, and customer satisfaction.

Our Mission & Values

Our Mission

To provide safe, reliable, and affordable transportation solutions that connect people and communities across India. We aim to transform the way people travel by leveraging technology while creating sustainable employment opportunities.

Safety First

We prioritize the safety of our customers and drivers above all else.

Customer Satisfaction

We strive to exceed customer expectations with every ride.

Innovation

We continuously improve our services through technological advancements.

Integrity

We conduct our business with honesty, transparency, and ethical practices.

Meet Our Leadership Team

Our company is led by experienced professionals dedicated to revolutionizing the taxi industry in India.

Raj Patel

Chief Executive Officer

With over 20 years of experience in transportation, Raj founded our company with a vision to transform taxi services across India.

Priya Malhotra

Chief Operations Officer

Priya oversees our day-to-day operations, ensuring seamless service delivery and operational excellence across all cities.

Arjun Mehra

Chief Technology Officer

Leading our tech innovations, Arjun has been instrumental in developing our award-winning booking platform and driver systems.

Divya Sharma

Chief Marketing Officer

With her creative approach to marketing, Divya has helped establish our brand as a household name across India.

Our Achievements

10M+

Happy Customers

20+

Cities Covered

10,000+

Vehicles

50M+

Rides Completed

Community Involvement

We believe in giving back to the communities we serve. Our initiatives focus on education, environmental sustainability, and driver welfare.

Driver Education Program

We provide free education opportunities for our drivers and their children, helping them build better futures.

Green Fleet Initiative

We're committed to reducing our carbon footprint by transitioning to electric and CNG vehicles across our fleet.

Road Safety Campaigns

We regularly conduct road safety awareness programs in schools and communities to promote safer roads for all.

Our Journey

Discover the key moments that have shaped 1xcitytaxi Taxi into the trusted transportation service it is today.

The Beginning

1xcitytaxi was founded in Mumbai by Raj Patel, a former software engineer with a vision to revolutionize the fragmented taxi industry in India. Starting with just 5 vehicles and a small team of 3 employees, the company began offering reliable taxi services in select areas of Mumbai.

The early days were challenging, with operations managed through phone bookings and paper records. Despite limited resources, the team's commitment to punctuality and vehicle cleanliness quickly earned them a loyal customer base. The first office was a modest 300 sq. ft. space that served as both dispatch center and administrative headquarters.

By the end of 2010, the fleet had expanded to 15 vehicles and the company had established its core values of safety, reliability, and customer satisfaction that continue to guide us today.

Mobile App Launch

2015 marked a pivotal moment in 1xcitytaxi's history with the launch of our mobile application. Developed after 18 months of research and development, the app revolutionized how customers interacted with our service. For the first time, riders could book taxis, track their driver's location in real-time, and make cashless payments all through their smartphones.

The app development was led by CTO Arjun Mehra, who assembled a team of 12 developers to create a solution specifically tailored to Indian market conditions, including options for low-bandwidth areas and multiple regional language support. The initial release included features like fare estimation, driver details with photos, and ride history tracking.

Within six months of launch, mobile bookings surpassed traditional phone reservations, and by year's end, over 70% of all rides were booked through the app. This digital transformation significantly reduced operational costs while improving the customer experience, allowing us to maintain competitive pricing while investing in driver training and vehicle quality.

Safety Innovation Awards

2019 brought recognition to 1xcitytaxi's unwavering commitment to passenger and driver safety. We received the prestigious "Safety Innovation Award" from the Indian Transportation Safety Council in recognition of our comprehensive approach to creating a secure transportation ecosystem.

The award specifically highlighted our implementation of several pioneering safety features. These included an in-app emergency alert system connected directly to local authorities, real-time driver fatigue monitoring using AI-powered camera technology, and our rigorous three-tier driver verification process that set new standards for the industry.

Beyond technological solutions, we also established the 1xcitytaxi Safety Training Academy, where all our drivers undergo mandatory defensive driving courses, emergency response training, and customer service education. The academy's curriculum was developed in collaboration with transportation safety experts and former law enforcement officials.

Going Green Initiative

In 2023, 1xcitytaxi made a bold commitment to environmental sustainability with the launch of our "Going Green" initiative. This comprehensive program set the ambitious goal of transitioning 50% of our fleet to electric or hybrid vehicles by 2026, making us the first major taxi service in India to announce such a significant environmental commitment.

The initiative began with the introduction of 200 electric vehicles across Mumbai, Delhi, and Bangalore, along with investments in charging infrastructure at strategic locations throughout these cities. We partnered with leading EV manufacturers to ensure our vehicles meet the highest standards of reliability and performance while minimizing environmental impact.

Beyond fleet electrification, we implemented a holistic sustainability approach that included carbon offset programs for conventional vehicles, paperless operations, solar power installations at our offices, and a tree-planting program that commits to planting one tree for every 100 rides completed.

To encourage customer participation, we introduced "Green Ride" options in our app, allowing environmentally conscious passengers to specifically request electric vehicles. These bookings earned customers additional loyalty points and contributed to our tree-planting fund.

Customer Stories

Real experiences from people whose lives have been impacted by our service.

Anil Kapoor

Mumbai, India

"1xcitytaxi helped me during a medical emergency..."

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A Ride That Saved A Life

It was past midnight when my father started experiencing severe chest pain. With no ambulance immediately available in our neighborhood, I turned to 1xcitytaxi in desperation. Within minutes, driver Rajesh arrived and understood the urgency of the situation.

He not only drove us to the hospital at record speed but also helped carry my father into the emergency room. The doctors later told us that those few minutes saved were crucial. Rajesh waited with us for hours and refused to accept payment for the ride.

Priya Malhotra

Delhi, India

"As a woman traveling alone at night..."

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Safety When It Matters Most

As a journalist working late shifts, finding safe transportation home at 2 AM was always a concern. Since discovering 1xcitytaxi's women's safety features, my entire experience has transformed. The app's location sharing feature gives my family peace of mind, and the verified driver profiles with ratings help me feel secure even on the longest routes.

One night, my regular route was blocked due to construction. The driver consulted me before taking any detours and kept the ride details updated through the app. He was professionally trained to respect boundaries while ensuring I reached home safely.

Vikram Singh

Bangalore, India

"From passenger to driver partner..."

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From Passenger to Provider

After losing my IT job during company downsizing, I was using 1xcitytaxi regularly during my job search. I was consistently impressed by the professional environment and the flexible earning potential the drivers discussed. After one particularly insightful conversation with a driver who had previously worked in corporate settings, I decided to explore becoming a 1xcitytaxi partner myself.

The onboarding process was thorough but supportive. 1xcitytaxi provided comprehensive training not just on driving and navigation, but on financial management and customer service. The Driver Education Program helped me develop additional skills while generating income.

The Sharma Family

Chennai, India

"How 1xcitytaxi made our family vacation possible..."

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A Vacation Made Possible

Planning a 10-day family trip across Tamil Nadu with elderly parents and two children seemed logistically challenging until we discovered 1xcitytaxi's outstation services. The ability to book a comfortable SUV with a driver familiar with local routes transformed our vacation planning experience.

Our driver, Venkat, was exceptional – he doubled as an informal tour guide, suggesting authentic local restaurants and lesser-known scenic spots that weren't in our original itinerary. His knowledge of the less congested routes saved us hours of travel time, and his considerate driving style ensured my motion-sickness prone daughter remained comfortable throughout the journey.

Simplify Your Travel Today!

Experience hassle-free rides with our intuitive mobile application. Request a taxi, monitor your journey, and handle payments smoothly—everything in a single app.

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Need More Information?

Our dedicated customer service team is ready to address any queries you might have about our taxi solutions. Don't hesitate to get in touch.

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